Thank you for choosing our products. We are well aware that precision and safety are at the core of kitchen life. As an important function that enhances the convenience and safety of cooking, the stable operation of the gas stove timer is of vital importance. To safeguard your rights and interests and clarify the responsibilities of both parties, we have specially formulated this "Gas Stove Timer Service Policy". Please read this policy carefully before purchasing and using the product.

I. Timer Warranty Service Commitment

Warranty coverage: This policy covers the mechanical or electronic timer module built into the gas stove, including its control knob, display screen (if applicable), internal timing mechanism and control circuit.

Warranty period

During the warranty period of the entire machine: The timer, as part of the gas stove as a whole, enjoys the same warranty service as the entire machine. Please refer to your "Product Warranty Card" or product manual for the specific warranty period (usually 1 to 3 years, subject to the official policy announced at the time of purchase).

Extended warranty for major components: In some models, if the timer is listed as a "major core component", its warranty period may be longer than that of the entire machine. Please refer to your product registration information or the confirmation from the official customer service.

Warranty service content: During the warranty period, for any timer failure caused by material or manufacturing process defects, we will provide free repair or replacement of relevant parts services. All the replaced parts are brand new original factory accessories.

Ii. Non-warranty Coverage (Liability Exemption)

The following situations are not covered by the free warranty, but you can enjoy our paid services:

Beyond warranty period: The product has exceeded the warranty period stipulated in Article 1 of this policy.

Man-made damage or improper use:

Physical damage caused by external forces such as drops, impacts and squeezes.

Faults caused by the entry of liquids, oil stains or foreign objects into the timer.

Using non-specified cleaning agents for cleaning can cause knobs to get stuck, markings to become blurred or circuits to corrode.

Failure to operate in accordance with the manual: Failure to install, operate or maintain the product correctly as required by the product's user manual.

Force majeure factors: Damages caused by force majeure events such as fire, flood, earthquake, lightning strike, and abnormal voltage.

Unauthorized disassembly or repair: Any disassembly, repair or modification carried out by our authorized service personnel, resulting in damage to the timer and its associated components.

Normal wear and tear and consumption: Wear, aging or appearance changes of timer knobs, buttons, etc. due to long-term normal use, if their functions are not affected, do not fall under performance faults.

Unable to provide valid vouchers: Unable to provide valid purchase invoices, receipts or product warranty cards, or the information on the vouchers does not match the actual product information.

Iii. Service Process

When your gas stove timer malfunctions, please follow the steps below:

Self-check for problems: Please first refer to the troubleshooting guide in the "Product User Manual" to confirm whether it is caused by improper Settings or power supply issues.

Contact customer service: If the problem cannot be solved by yourself, please contact the customer service center through our official website, official service hotline or official wechat public account.

Please provide the customer service staff with your product model, serial number (usually on the nameplate of the machine body), and detailed purchase vouchers.

Appointment Service: Our customer service will arrange a professional service engineer for you and schedule an on-site service time.

On-site diagnosis and repair

Service engineers will visit your site to inspect the products and issue a professional fault diagnosis report.

If it is within the warranty period, it will be repaired free of charge.

If it is not covered by the warranty, the engineer will explain to you in advance the cause of the fault, the repair plan and the detailed cost. The repair will be carried out only after obtaining your consent.

Service Completion: After the repair is completed, please inspect the service and sign for the service work order. We will provide maintenance records. If major components need to be replaced, the information of the replaced parts will be noted.

Iv. User Responsibilities and Usage Suggestions

To ensure the long-term stable operation of the timer, please note:

Correct operation: When rotating the timer knob, please apply force evenly and avoid sudden twisting or forced reverse rotation.

Keep clean: Regularly wipe the timer knob and the surrounding panel with a soft cloth to keep them dry and clean. Avoid using strong acids, strong alkalis or abrasive cleaners.

Moisture-proof and splash-proof: Although the product has certain protective designs, it is still necessary to avoid direct water flow from eroding the control panel area as much as possible.

Please keep the purchase invoice and warranty certificate properly as the sole proof for enjoying the warranty service.

V. Disclaimer

The services promised in this policy are supplements to the "Regulations on the Repair, Replacement and Return of Certain Commodities" (the "Three Guarantees" regulations) issued by the state. In case of any conflict with relevant national laws and regulations, the laws and regulations shall prevail.

We reserve the final right of interpretation of this service policy and have the right to update it within the scope permitted by laws and regulations. The updated content will be published in the form of website announcements.

Six. Contact us

If you have any questions about this service policy or product, please feel free to contact us at any time through the following methods:

Telephone: 18929980098 (Mr. Li)

Website: www.shuf-cn.com

Email: 1441405671@qq.com

Address: Room 303, Building 6, Phase 5, Tianfulai Industrial City, Rongli, Ronggui, Shunde District, Foshan City

Our commitment

We are always committed to providing you with safe, reliable and innovative kitchen appliances. The gas stove timer is your kitchen's intelligent manager. We promise to provide professional and efficient services to ensure it is always accurate and safeguard your cooking time and safety at home.